Return & Refund Policy

Some NOT OF THE WRLD pieces are currently offered on a pre-order basis, meaning they are produced based on the orders we receive. This helps us minimize excess inventory while focusing our resources on product quality and the experience of our Citizens. As we grow, our goal is to carry more on-hand inventory so we can fulfil orders faster and offer more ready-to-ship products.

Pre-order purchases may be cancelled within 24 hours of placing your order for a full refund. After this period, your order may have already entered production and cancellation or refund cannot be guaranteed. To request a cancellation, contact us at hello@notwrld.com as soon as possible with your order number.

If you ordered the wrong size or colour, contact us at hello@notwrld.com as soon as possible. Changes requested within 24 hours of placing your order may be accommodated if production has not yet begun. Once production begins, we cannot guarantee changes. Please review the product description and size chart carefully before completing your purchase.

Because pre-order pieces are produced based on the orders we receive, returns due solely to a change of mind are generally not accepted. If you experience a sizing issue, contact us at hello@notwrld.com within 14 days of delivery. Where inventory is available, we may be able to offer an exchange for another size. Any item submitted for an exchange must be:

• Unworn and unused
• Unwashed
• Unaltered
• Free from stains, odours, damage, or signs of wear
• In its original condition
• Returned with any original tags attached

Eligible ready-to-ship items may be returned within 14 days of delivery. To qualify, the item must be:

• Unworn and unused
• Unwashed
• Unaltered
• Free from stains, odours, damage, or signs of wear
• In its original condition
• Returned with any original tags attached

If you would like a different size, you may request an exchange within 14 days of delivery. Exchanges are subject to product and size availability. If the requested replacement is unavailable and your item otherwise qualifies for a return, you may request a refund in accordance with this policy.

Please contact us at hello@notwrld.com before sending anything back. Items returned without first requesting a return may not be accepted.

Whether your item was pre-ordered or ready to ship, contact us at hello@notwrld.com within 7 days of delivery if you receive a product that is damaged, defective, or different from what you ordered, and include:

• Your order number
• A description of the issue
• Clear photos showing the item and the issue

Unless an item arrives damaged, defective, incorrect, or applicable law requires otherwise, we cannot accept returns for:

• Items marked Final Sale
• Gift cards
• Personalized or customized products
• Items that have been worn, washed, altered, or damaged after delivery
• Items returned outside the applicable return period
• Pre-order items returned solely because of a change of mind

For eligible returns or exchanges that are not the result of an error by NOT OF THE WRLD, the customer is responsible for return shipping costs. Original shipping charges are non-refundable, except where required by law or where the return results from an error on our part.

We recommend using a tracked shipping service. NOT OF THE WRLD cannot be responsible for return packages lost or damaged before reaching us. Please do not send an item back until your return request has been approved and instructions have been provided.

Once your eligible return has been received and inspected, we'll notify you whether your refund has been approved. Approved refunds are issued to the original payment method. Please allow additional time for your bank or payment provider to post the refund.

Original shipping charges are not refundable unless the order arrived damaged, defective, incorrect, or a refund is otherwise required by applicable law.

Most pre-order items currently ship within 10–15 business days, unless a different timeline is stated on the product page. This refers to when your order is expected to leave us, not when it will arrive. Delivery time after shipment depends on your destination and selected shipping method.

Production and shipping estimates are provided in good faith. Unexpected production, carrier, customs, or other delays may occasionally occur. If a significant delay affects your order, we'll communicate updated information as soon as reasonably possible.

If tracking indicates your package may have been lost in transit or has stopped updating for an extended period, contact us at hello@notwrld.com so we can assist with investigating the shipment. If tracking shows your package as delivered but you cannot locate it, please check the delivery location, with your household, and with neighbours where appropriate. Resolutions for packages confirmed as delivered may depend on the circumstances and the outcome of the carrier's investigation.

International customers are responsible for providing accurate shipping and contact information. Depending on the destination and shipping method, orders may be subject to customs duties, taxes, or import charges. Where these are not collected at checkout, they may be assessed by the destination country's customs authority or carrier.

Refusing or failing to accept an international shipment because of applicable customs charges does not automatically qualify the order for a full refund. If the package is returned to us, any eligible refund may be reduced by non-refundable shipping, customs, carrier, or return-to-sender charges to the extent permitted by applicable law.

To request assistance with your order, contact us at hello@notwrld.com and include:

• Your name
• Order number
• Item(s) involved
• Reason for your request